Support
Tiered IT Support, Built for Response
A clear escalation path — remote first, onsite when needed, emergency response when it counts.
How support works
Three tiers, one accountable team
Tier 1 — Remote Support
Common, routine issues resolved quickly and remotely.
- Password resets
- Software issues
- Printers
Tier 2 — Onsite Support
A technician dispatched onsite for hands-on issues.
- Hardware
- Network
- Switches
Tier 3 — Critical Response
Emergency response for business-critical incidents.
- Server outage
- Firewall failure
- Internet outage
- Security incidents
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Talk to NETIZA about managed IT, cybersecurity, cloud, and training & certification for your business or agency.